Mambu Status

All Systems Operational

About This Site

Mambu - The Engine for Digital Banking

Mambu gives financial institutions a powerful competitive edge by allowing them to rapidly create, launch and service any lending portfolio through a flexible SaaS platform.

This is Mambu's status page for Mambu's multi-tenant environments hosted in the EU (Dublin, Ireland), US (Northern Virginia) and Asia Pacific (Sydney, Australia and Singapore)

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Availability report current year

Mambu Production (N. Virginia, USA) Operational

Mambu Production (Dublin, Ireland) Operational

Mambu Production (Singapore, Asia) Operational

Mambu Production (Sydney, Australia) Operational

Mambu Sandbox (N. Virginia, USA) Operational

Mambu Sandbox (Dublin, Ireland) Operational

Mambu Sandbox (Singapore, Asia) Operational

Mambu Sandbox (Sydney, Australia) Operational

Operational

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Past Incidents

Dec 17, 2018

No incidents reported today.

Dec 16, 2018

No incidents reported.

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

API v1.0 - Posting deposit transactions with required custom fields returns inconsistent error

Postmortem - Read details
Dec 11, 17:07 UTC

Resolved - This incident has been resolved.
Dec 7, 15:31 UTC

Monitoring - We fixed the issue and deployed version v8.12 via an urgent minor release on the 4th of December 2018.

All deposit transactions with required custom fields for specific transaction channels can again be posted via API v1.0 and all non-required custom fields are stored in the database.

We are currently in the process of compiling a list of deposit transactions for affected tenants to remediate any data loss.

If you are an affected tenant, our Customer Support Team will reach out to you shortly.

For any questions and issues, please do not hesitate to reach out to support@mambu.com
Dec 5, 10:20 UTC

Update - We identified an issue that is impacting deposit transactions custom fields posted with API v1.0 if the custom fields are marked as not required - the transaction is posted but without any custom fields being stored in the database.

Our development team has implemented a fix and is currently doing all the preparatory steps for the release, such as merging and testing the solution. We expect by end of day to release into production, if not latest tomorrow morning.

In the meantime, as a temporary workaround, we suggest performing a second PATCH request after posting Deposit transaction to add the custom fields values.

We are currently investigating the extent of any data loss. We have compiled a list of affected tenants, which will be contacted privately in order to perform remediation steps.

We apologise for any inconvenience this might have caused. If you have question or issues, feel free to contact us via our usual support channels.
Dec 4, 15:28 UTC

Identified - Mambu has identified an issue impacting deposit transaction posting with required custom fields via API v1.0. We are already working towards finding a solution as quickly as possible, but in the meantime recommend modifying the configuration of your required custom fields to not required. This will ensure your deposit transactions are posted successfully.

Please note, this issue only concerns required custom fields for transaction channels used to POST deposit transactions. Other fields or channels should not be impacted.

We are treating this with the highest priority and apologise for any inconvenience caused. If you have any questions, please don’t hesitate to contact support@mambu.com.
Nov 30, 15:38 UTC

Dec 6, 2018

Mambu is releasing 9.0 on APSouthEast2(Sydney) Sandbox

Completed - Mambu V9 release has been completed for the APSouthEast1 Sandbox environment.
Dec 6, 17:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 14:00 UTC

Scheduled - Please note Mambu is releasing Mambu 9.0 on your Sandbox environment on 12-06-2018 at 14:00 UTC. There will be a downtime of up to 2 hours on your environment during the release. Mambu is introducing new features, enhancements, bug fixes and many more with this release. To stay up to date, please review our release notes, available here https://s3.amazonaws.com/mambu-notifications/MambuReleaseNotes/V9/Mambu9ReleaseNotes.pdf.
Nov 22, 14:47 UTC

Mambu is releasing 9.0 on APSouthEast1(Singapore) Sandbox

Completed - Mambu V9 release has been completed on APSouthEast1 Sandbox environment.
Dec 6, 16:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 14:00 UTC

Mambu is releasing 9.0 on USEast1(N. Virginia) Sandbox

Completed - Mambu V9.0 release has been completed on USEast1 Sandbox environment.
Dec 6, 12:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 11:00 UTC

Scheduled - Please note Mambu is releasing Mambu 9.0 on your Sandbox environment on 12-06-2018 at 11:00 UTC. There will be a downtime of up to 2 hours on your environment during the release. Mambu is introducing new features, enhancements, bug fixes and many more with this release. To stay up to date, please review our release notes, available here https://s3.amazonaws.com/mambu-notifications/MambuReleaseNotes/V9/Mambu9ReleaseNotes.pdf.
Nov 22, 14:46 UTC

Mambu is releasing 9.0 on EUWest1(Ireland) Sandbox

Completed - Release of Mambu V9 has been completed on EuWest1 Sandbox environment.
Dec 6, 09:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 08:00 UTC

Scheduled - Please note Mambu is releasing Mambu 9.0 on your Sandbox environment on 12-06-2018 at 08:00 UTC. There will be a downtime of up to 2 hours on your environment during the release. Mambu is introducing new features, enhancements, bug fixes and many more with this release. To stay up to date, please review our release notes, available here https://s3.amazonaws.com/mambu-notifications/MambuReleaseNotes/V9/Mambu9ReleaseNotes.pdf.
Nov 22, 14:42 UTC

Dec 5, 2018

Mambu is releasing V8.12 on Sandbox (N. Virginia, USA)

Completed - The scheduled maintenance has been completed.
Dec 5, 07:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:34 UTC

Scheduled - Please note Mambu is releasing improvements and bug fixes on Sandbox (N. Virginia, USA) on 05 December 2018 at 07:33 UTC. No downtime is expected.
The release notes are available for your review here: https://s3.amazonaws.com/mambu-notifications/MambuReleaseNotes/V8/Mambu8.12ReleaseNotes.pdf
Dec 5, 07:32 UTC

Mambu is releasing V8.12 on Sandbox (Singapore, Asia)

Completed - The scheduled maintenance has been completed.
Dec 5, 07:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:31 UTC

Scheduled - Please note Mambu is releasing improvements and bug fixes on Sandbox (Singapore, Asia) on 05 December 2018 at 07:31 UTC. No downtime is expected.
The release notes are available for your review here: https://s3.amazonaws.com/mambu-notifications/MambuReleaseNotes/V8/Mambu8.12ReleaseNotes.pdf
Dec 5, 07:30 UTC

Mambu is releasing V8.12 on Sandbox (Dublin, Ireland)

Completed - The scheduled maintenance has been completed.
Dec 5, 07:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:13 UTC

Scheduled - Please note Mambu is releasing improvements and bug fixes on Sandbox (Dublin, Ireland) on 05 December 2018 at 07:13 UTC. No downtime is expected.
The release notes are available for your review here: https://s3.amazonaws.com/mambu-notifications/MambuReleaseNotes/V8/Mambu8.12ReleaseNotes.pdf
Dec 5, 07:12 UTC

Mambu is releasing V8.12 on Sandbox (Sydney, Australia)

Completed - The scheduled maintenance has been completed.
Dec 5, 07:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:10 UTC

Scheduled - Please note Mambu is releasing improvements and bug fixes on Sandbox (Sydney, Australia) on 05 December 2018 at 07:10 UTC. No downtime is expected.
The release notes are available for your review here: https://s3.amazonaws.com/mambu-notifications/MambuReleaseNotes/V8/Mambu8.12ReleaseNotes.pdf
Dec 5, 07:09 UTC

Dec 4, 2018

Mambu is releasing V8.12 on Production (Dublin, Ireland)

Completed - The scheduled maintenance has been completed.
Dec 4, 18:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:55 UTC

Scheduled - Please note Mambu is releasing improvements and bug fixes on Production (Dublin, Ireland) on 04 December 2018 at 16:55 UTC. No downtime is expected.
The release notes are available for your review here: https://s3.amazonaws.com/mambu-notifications/MambuReleaseNotes/V8/Mambu8.12ReleaseNotes.pdf
Dec 4, 16:54 UTC

Mambu is releasing V8.12 on Production (N. Virginia, USA)

Completed - The scheduled maintenance has been completed.
Dec 4, 17:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:58 UTC

Scheduled - Please note Mambu is releasing improvements and bug fixes on Production (N. Virginia, USA) on 04 December 2018 at 16:58 UTC. No downtime is expected.
The release notes are available for your review here: https://s3.amazonaws.com/mambu-notifications/MambuReleaseNotes/V8/Mambu8.12ReleaseNotes.pdf
Dec 4, 16:57 UTC

Mambu is releasing V8.12 on Production (Singapore, Asia)

Completed - The scheduled maintenance has been completed.
Dec 4, 17:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:57 UTC

Scheduled - Please note Mambu is releasing improvements and bug fixes on Production (Singapore, Asia) on 04 December 2018 at 16:57 UTC. No downtime is expected.
The release notes are available for your review here: https://s3.amazonaws.com/mambu-notifications/MambuReleaseNotes/V8/Mambu8.12ReleaseNotes.pdf
Dec 4, 16:56 UTC

Mambu is releasing V8.12 on Production (Sydney, Australia)

Completed - The scheduled maintenance has been completed.
Dec 4, 17:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:46 UTC

Scheduled - Please note Mambu is releasing improvements and bug fixes on Production (Sydney, Australia) on 04 December 2018 at 16:46 UTC. No downtime is expected.
The release notes are available for your review here: https://s3.amazonaws.com/mambu-notifications/MambuReleaseNotes/V8/Mambu8.12ReleaseNotes.pdf
Dec 4, 16:45 UTC

Dec 3, 2018

No incidents reported.